Reference

How rajabambu Handles Your Personal Data

This Privacy Policy explains what personal data we collect when you use rajabambu, how we use it, and what rights you hold over it.

Account data protectionDANA, OVO, GoPay activityCookie and device dataYour right to request changesIndonesia-region applicable
rajabambu How rajabambu Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

If you want to review the data we hold on your account, ask us to correct something, or request deletion of specific records, our support team handles these requests directly. Reach out through any of the channels below and include your registered account details so we can locate your data quickly.

Team online

Live Chat

Start a live chat session from your account dashboard. Our team can pull up your data record and walk you through access or correction requests in one session.

Email Support

Send a written data request to our support email address. Include your registered name and the wallet you use — DANA, OVO or GoPay — so we can verify your identity.

Account Help Page

Log in and visit the Account Help section to find the data request form. Submit it there and we will respond within the timeframe shown on that page.

HOW WE PROTECT IT

Data Handling You Can Check Against Your Account

Our data practices are designed around the reality of mobile account use in Indonesia — short sessions, e-wallet deposits and frequent device switching. Each layer below reflects how we actually operate, not a generic policy template.

Encryption on Every Request

All data exchanged between your device and our servers travels over SSL. This covers login, wallet top-ups via DANA or OVO, and every account settings change you make.

Cookie Use Is Disclosed

We use session cookies to keep you logged in across a browser session and preference cookies to remember your last wallet choice. You can clear these through your browser settings at any time.

Retention Has a Limit

We do not keep your data indefinitely. Transaction records linked to GoPay or OVO activity are retained for the period required under applicable rules, then removed from active systems.

Who Can Access Your Record

Only authorised team members handling account verification or support escalations can access your personal record. Access is logged and reviewed on a regular schedule.

Questions About Your Privacy Rights

Here are the questions we hear most often about data, privacy and account records. If your question is not covered here, reach us through live chat or the account help page.

We collect your registration details, device identifiers and session data. If you deposit via DANA, OVO or GoPay, we also log the wallet reference and transaction ID for verification purposes.

Yes. Submit a data access request through the Account Help page or email support with your registered details. We will respond with a summary of what we hold within the timeframe shown on that page.

We share only what each payment rail needs to process your transaction — typically a transaction reference and amount. We do not pass your full account profile to wallet providers.

Transaction records, including GoPay and OVO activity, are kept for the period required under applicable rules. Session logs and preference cookies are cleared on a rolling basis.

Use the data request form in the Account Help section or contact us via live chat. Include your registered name and wallet type so our team can verify your identity before making any changes.

After account closure, we retain records only for as long as required under applicable rules. Once that period ends, your personal data is removed from our active systems in accordance with this policy.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.