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Explore What Governs Your Account Here

These terms set out what you agree to when you open and use your rajabambu account — covering deposits via DANA, OVO, and GoPay, access conditions, and what we expect from both sides.

Account Use RulesDANA, OVO, GoPay Wallet TermsAccess by Eligible RegionAccount Security ObligationsChanges and Amendments
rajabambu Explore What Governs Your Account Here
HOW WE HANDLE THIS

Open the Details on Account Security and Data

Your account data and payment records — including transaction logs for DANA, OVO, and GoPay — are stored securely and accessed only for the purposes outlined in these terms. We do not share your personal details with third parties outside of what is required to process your transactions or comply with applicable law. You have the right to request a copy of the data we hold on your account by contacting support with a verified request.

Data Retention

We keep transaction and account records for the period required under applicable regulations. You can ask what we hold by submitting a verified request through support.

Cookie Use

We use cookies to maintain your session and remember your preferred wallet — such as GoPay or OVO — so returning logins move faster on both mobile and desktop.

Account Security

Your account is protected at login with OTP verification. If you suspect unauthorised access, contact support immediately and we will place a temporary hold while we investigate.

Requesting Changes

To update your registered wallet or contact details, go to Account Settings and follow the verification steps. Changes to payment details require a fresh wallet verification.

REACH US DIRECTLY

Switch to Support When You Have a Question

If something in these terms is unclear, or if you believe there has been an error on your account — such as a wallet mismatch after a DANA or OVO transfer — our support team can review the details with you. Reach out through the channel that works for you and include your registered account ID to speed things along.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during active service hours. Have your account ID and registered wallet ready before you start.

Email Support

Send a message to our support address with your account details and a clear description of your query. We respond in the order messages are received.

Account Help Page

Head to the Help section inside your account. It covers common terms questions — wallet verification, account limits, and how to request a terms clarification.

Check the Answers to Common Terms Questions

These are the questions we hear most often about our terms. If your question is not here, contact support through the live chat or email channel listed above.

You confirm that your registration details are accurate, that you meet regional eligibility requirements, and that you accept these terms as the agreement governing your account and all transactions.

No. Your deposit wallet must be registered in the same name as your account. Mismatched wallets will fail the verification step and the transaction will not be credited.

We will update the terms page and, where changes are material, notify you via your registered contact. Continuing to use your account after the update means you accept the new version.

Contact our support team through live chat or email with your verified account ID. We will process the data request in line with the retention and privacy terms that apply in your region.

Yes, in cases of terms violations such as sharing credentials or operating duplicate accounts. We aim to notify you where possible, but immediate suspension may apply when the breach is clear.

GoPay, DANA, and OVO each have their own provider terms that sit alongside ours. Once a transfer clears and credits your account balance, our platform terms govern how those funds are used.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.